Effective Date: 8 August 2026
Last Updated: 8 August 2026
At Sports Point, we aim to provide quality sportswear, sports equipment and customized products that meet our customers’ requirements. This Refund & Return Policy explains the conditions under which returns, exchanges, cancellations and refunds may be accepted.
By placing an order with Sports Point, you acknowledge and agree to this policy.
1. About Sports Point
Sports Point
Near Hockey Stadium, College Road,
Jashpur, Chhattisgarh – 496331, India
Phone: +91 9244193519
Email: hello@sportspoint.in
Website: sportspoint.in
2. General Return Policy
Returns or exchanges may be accepted for eligible regular products, subject to the conditions mentioned in this policy.
To be eligible for a return or exchange, the product should generally:
- Be unused
- Be in its original condition
- Not be damaged due to customer handling
- Include original packaging, tags or accessories where applicable
- Be accompanied by relevant order or purchase details
Products that do not meet the applicable return conditions may not be accepted.
3. Return Request Period
Customers should contact Sports Point as soon as possible after receiving an order if they believe the product is damaged, defective, incorrect or eligible for return.
For return or exchange requests, please contact us within 7 days of delivery, unless a different period has been specifically communicated for the particular product.
Requests submitted after the applicable period may not be accepted.
4. Customized Products
Sports Point provides customization services for products such as:
- Custom jerseys
- Custom T-shirts
- Team jerseys
- Personalized sportswear
- Products containing names or numbers
- Products containing customer-approved logos or designs
Customized products are generally non-returnable and non-refundable when they have been correctly produced according to the customer’s confirmed specifications.
Before production, customers should carefully verify:
- Player name
- Name spelling
- Jersey number
- Team name
- Size
- Colour
- Logo
- Design
- Quantity
Once customization or production has started, changes or cancellations may not be possible.
5. Incorrect Customized Product
If Sports Point makes an error in the customization that differs from the details confirmed by the customer, the customer should contact us as soon as possible.
Depending on the circumstances, Sports Point may offer an appropriate resolution, which may include:
- Replacement
- Correction
- Reproduction
- Other suitable resolution
The final resolution will depend on the nature of the issue and applicable circumstances.
6. Damaged Products
If you receive a product that appears damaged during delivery, please contact Sports Point as soon as possible.
We may request:
- Photographs of the product
- Photographs of the packaging
- Order details
- Description of the damage
- Other information required to investigate the issue
After reviewing the case, we will determine the appropriate resolution.
7. Wrong Product Received
If you receive a product that is different from the product confirmed in your order, please contact Sports Point as soon as possible.
We may request photographs and order information to verify the issue.
Where the error is confirmed to be on our side, an appropriate solution may be offered, such as replacement or another suitable resolution.
8. Defective Products
If a product has a manufacturing defect or functional issue, please contact us with details of the problem.
The product may be reviewed to determine whether the issue is covered under the applicable return, replacement or manufacturer warranty conditions.
Damage caused by misuse, improper handling, normal wear and tear or unauthorized modification may not qualify for a return or replacement.
9. Size-Related Returns or Exchanges
Customers are responsible for selecting the correct size, particularly for customized products.
For regular products, size exchanges may be considered subject to:
- Product availability
- Product condition
- Applicable return period
- Exchange requirements
Customized products may not be eligible for size exchange if they have already been personalized or produced according to the customer’s confirmed size.
Customers are encouraged to confirm the size before placing customized orders.
10. Products That May Not Be Eligible for Return
Returns or exchanges may not be accepted for:
- Customized or personalized products correctly produced according to confirmed specifications
- Used products
- Products damaged by the customer
- Products altered or modified after delivery
- Products without required tags or packaging where applicable
- Products returned after the applicable return period
- Products damaged due to improper use or storage
- Products that do not meet the applicable return conditions
11. Order Cancellation
Customers may request cancellation of an order by contacting Sports Point as soon as possible.
Cancellation requests are subject to the status of the order.
Regular Products
Cancellation may be possible if the order has not yet been processed or dispatched.
Customized Products
Cancellation may not be possible once customization, production or preparation has started.
Customers should contact Sports Point immediately if they wish to cancel an order.
12. Refund Eligibility
If a refund is approved, the refund amount and method may depend on:
- Reason for the refund
- Product condition
- Order status
- Payment method
- Applicable shipping charges
- Applicable customization charges
- Other relevant circumstances
Where applicable, refunds will be processed after the returned product has been received and reviewed.
13. Refund Processing Time
Once a refund has been approved, the processing time may vary depending on the payment method, banking system or payment service provider.
Sports Point will initiate the applicable refund process within a reasonable period after approval.
The time taken for the amount to appear in the customer’s account may depend on the relevant bank or payment provider.
14. Shipping Charges
Shipping charges may be non-refundable except where required by applicable law or where the issue is determined to be due to an error attributable to Sports Point.
For customer-requested returns or exchanges, the customer may be responsible for applicable return shipping charges, subject to the circumstances and applicable policy.
15. Return Shipping
If a return is approved, Sports Point will provide instructions regarding the return process.
Customers should not send products to an address without receiving return instructions from Sports Point.
Products returned without prior approval or required information may not be accepted.
16. Exchange Policy
Where an exchange is approved, the replacement product will be subject to availability.
If the requested replacement product is unavailable, Sports Point may offer an alternative resolution.
Customized products are generally not eligible for exchange when they have been correctly produced according to the customer’s confirmed specifications.
17. Proof of Purchase
Customers may be required to provide information such as:
- Order number
- Invoice or bill
- Registered mobile number
- Email address
- Purchase details
- Photographs of the product
This information may be required to verify and process a return, replacement or refund request.
18. How to Request a Return or Refund
To request a return, replacement or refund, please contact Sports Point with the following information:
Name:
Mobile Number:
Order/Invoice Number:
Product Name:
Reason for Request:
Photographs/Videos: Where applicable
Contact Sports Point
Phone: +91 9244193519
Email: hello@sportspoint.in
Our team will review the request and provide further instructions where applicable.
19. Store Purchases
For products purchased directly from the Sports Point physical store, customers should contact or visit the store with the relevant bill or purchase information.
Returns or exchanges for store purchases will be handled according to the applicable product and purchase conditions.
20. Manufacturer Warranty
Some sports equipment or branded products may be covered by a manufacturer’s warranty.
Where applicable, warranty claims may be subject to the respective manufacturer’s terms, conditions and warranty period.
Sports Point may assist customers in communicating with the manufacturer or authorized service provider where reasonably possible.
21. Fraudulent or Abusive Return Requests
Sports Point reserves the right to reject return, exchange or refund requests that appear fraudulent, abusive, misleading or inconsistent with the applicable return conditions.
This does not affect any rights that customers may have under applicable law.
22. Policy Changes
Sports Point may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
23. Contact Us
If you have any questions regarding returns, exchanges, cancellations or refunds, please contact us.
Sports Point
Address:
Near Hockey Stadium, College Road,
Jashpur, Chhattisgarh – 496331, India
Phone: +91 9244193519
Email: hello@sportspoint.in
Website: sportspoint.in